If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Options. 5 million in 2020. Virgin Media is part of the Liberty Global organisation, which also includes other media and. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoWe would like to show you a description here but the site won’t allow us. Tesco Direct. Everything you need is posted to you. You're claiming one of them items wasn't sent back. Yodel failed to deliver. - 4856480On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. I contacted Yodel and they said we ju. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. @Zach_R. Really disappointed, when I goo. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. Kits returned on 26th March, 2022 via Yodel as you intructed. Is there. See Deal. | Read 28,241-28,260 Reviews out of 422,000Today is the second day in another round of 3. Do you agree with Yodel's 4-star rating? Check out what 948,451 people have written so far, and share your own experience. Scroll down and click on create new label. Thank you for the update, please let us know how things go. phone bundles. 08/11/23 21:45. We would like to show you a description here but the site won’t allow us. DPD scored lowest when consumers were asked if they’d had a problem with their last delivery. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Sorry to hear you have been having issues with your Yodel delivery. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. on 02-12-2021 17:04. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. . Reece_MH. I haven’t ordered a phone and have never had a contract with Virgin. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. We wouldn't be able to advise directly on the information provided by. I have already booked a day off this Friday (16th of Sept) for the kit to be delivered as I cannot work fro. Please choose the Yodel Store of your choice and let us do the rest. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Here are some of the most innovative travel videos. Delivery company Yodel says it experienced a 'cyber incident' which, one cybersecurity expert says, could be a ransomware attack. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. We would like to show you a description here but the site won’t allow us. How many stars would you give Virgin Media? Join the 77,833 people who've already contributed. Stream. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. No recent parcel is showing under your name and address. Where is your parcel coming from: Where is your parcel going to: Weight. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. on 16-03-2023 19:38. “@virginmedia Yes. Do you agree with Yodel's 4-star rating? Check out what 477,160 people have written so far, and share your own experience. All the documents were signed , all. Manage your broadband, TV, home phone and mobile accounts in one place. 3 weeks ago. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. 2) If Yodel hasn't left you a note, it's worth knocking on your neighbours doors to see if they have the router. Quote & Book. Find the closest Collect+ location or courier to you by using our store finder. About GXO Logistics. PER MONTH. Virgin Phone Switchover. Received into UNKNOWN DEPOT. - Find your nearest Collect+ store. Flag for a moderator. 30am yesterday. We would like to show you a description here but the site won’t allow us. I would be grateful for any advice on the best way to proceed. Yep they’re useless. I've since spoken to virgin customer service who informed me that I should have had rec. not to me. iPhone hack teaches you how to stop thieves turning your tracker offWe would like to show you a description here but the site won’t allow us. Virgin Mobile. Warrington, United Kingdom GAME Digital plc 6 years 2 months. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Now I have. Return parcels to Virgin Media. I haven’t ordered a phone and have never had a contract with Virgin. Zavvi. Account - Cable. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. consumer polling and social media complaints. Your experience matters. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Have been 3 hours on chat waiting for a human to contact me, with no success. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. Mobile customers can also use the app to keep on. Parcel collected by courier. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. I was told that both orders have been cancelled and that my mothers account was flagged. Good afternoon. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Well-informed. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. . 2. Simply select the track your parcel. I've called the sales team and I think they're going to try to have it resolved today. Have you received this since your post?Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. Virgin Media - please listen. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. We would like to show you a description here but the site won’t allow us. Published: 22 Jun 2022 16:15. Click on the brands below or scroll down to the handy brand finder. No delivery and now no delivery date available on their site! - 5176387Poor service Yodel, no delivery. I contacted Virgin who were adamant that it would delivered by 7pm, but they couldn. Download the Yodel parcel tracker app now and enjoy a seamless parcel man…I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Good afternoon. I’m staggered that CRC have started using them. . Scam texts can also come from unrecognised numbers. Download it for your iPhone. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. Networking and WiFi. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. It is not on any of the emails or texts sent to. I've received no communication from virgin addressing this, in fact both of the. Fun story, I was in a block of flats with virgin media. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. To date not had any communication from Virgin Media chasing return of equipment. Re: Yodel (oh god, no) email when. Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. In response to Steven_L. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. Yodel strikes again. I sent it back using the packaging sent to me and using collect plus. virgin dragging their feet 3 weeks since order, struggling with - 4931565Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). Called Virgin support at 5pm who confirmed a 7pm - 9pm Yodel slot. Created Sep 23, 2009. Virgin Mobile. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Two different men tried to retrieve the parcel from me but I. Very. As in the title. Webchat – You can chat freely with the customer service on the web chat and. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. I delayed delivery by Yodel for a week, but they are still intent on giving me another. I don’t have and have never had an account with virgin. Virgin Media; My Virgin Media; Shop; Help;. GXO has collaborated with Virgin Media since 1999. 4K compatible TV/device required to watch Ultra HD. Entertain me; Broadband Deals. Make sure your TV and your box are switched on. Hi, I ordered a self install kit, was offered 30 Dec delivery which was no good as I was away. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. 75 stars respectively. Very. I call virgin and they have no idea about it being returned. 7 million in fiscal 2021, up from £9. wonkydragon. Welcome to our community forums and thank you for your first posts. Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Amazon Returns. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. I've also received text. 35 votes, 12 comments. I don’t know what to do, each party is putting the blame on the other and I’m the paying. . But this was before we were due to move in - so when Yodel gave m. @virginmedia. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. My quick start package was due to arrive between 6:30pm - 8:30pm last night. 0 Kudos. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. After deliver slot time had passed the tracking info stopped updating. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. Joining in. It looks like I have received a proper contract for the broadband. This will be a few weeks in advance so you'll have. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. If you can get Quickstart, you can choose one of two delivery options. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. We would like to show you a description here but the site won’t allow us. Broadband, TV, Phone & SIM. I don’t have and have never had an account with virgin. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Forum Member. GXO Logistics, Inc. Stay safe online. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. southampton. The. I contacted Virgin Team who said it could take 3-5 days - still nothing. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. UPS. The Virgin Media website will open in a new tab. I must admit this was after I had to considerably push for them to check further as they kept saying yodel did have the parcel. If VM tries to charge you, you can always post back on. Tesco Direct. Send a parcel with Collect+. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new. Shop online with over 90 brands and have your items delivered to your local store. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. I have sent you a private message regarding this. Absolutely crap service. Find your nearest Yodel Store. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. Hub 3 stuck at Yodel. Options. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Yodel customer service said they couldn't do anything without a tr. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. and delivery tracking information. We would like to show you a description here but the site won’t allow us. Build the ideal Virgin Media package for your unique needs. How to track a home delivery. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Virgin text me in the 25th telling me yodel would contact - 5191673. 5 and 1. 44pm and the parcel was taken in by someone with my last name, this is a. Entertain me; Broadband Deals. Why Virgin Media still use Yodel as a delivery partner I don't know. My parcel with a hub 4 was supposed to be delivered on Tuesday. on 30-05-2023 13:29. I've received no communication from virgin addressing this, in fact both of the. Manage Your Account. Then enter your email address, and click on email me my new label and follow the instructions. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. To whom is May concern. Amazon. The Collect+ Send service is in partnership with Parcel2Go. But then the envelope arrived to return it and I used this instead. Yodel Delivery due tomorrow - No tracking and no order showing. not to me. On the phone – Call Yodel customer service at 0344 755 0117 any time on Monday to Friday between 8:00 am and 7:00 pm and on Saturday from 8:00 am to 5:00 pm. We would like to show you a description here but the site won’t allow us. Missing iPhone Delivery Christmas Present bought in BlackFriday Sale. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. - Track the progress of your sent parcels. . We would like to show you a description here but the site won’t allow us. I’m so frustrated with Yodel. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. As you can see from the above, they don’t have any record of any parcels due for my address. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. DHL. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. Hermes and Yodel scored 1. Thank you for the update, please let us know how things go. The talks between Virgin Media O2 and. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Yodel, returned to sender. Clearly there has been a hiccup between VM & Yodel and I’m now left without. Chop and change TV, broadband and phone services to create the perfect deal for you. Tesco Direct. Hello. Str33t. We would like to show you a description here but the site won’t allow us. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Virginmedia is a residential service and there is no service guarantee. . Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Check your MyVirginmedia on line and see what is shown there. Yodel’s Customer Service number is 0344 755 0117. Quickstart is the quickest and easiest way to setup our services. So I went outside my house no package, checked the neighbours. All the documents were signed , all. I’ve called Virgin Media and they have launched an investigation with Yodel. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. eBay. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. When he arrived home one day he noticed a note in the letterbox from Yodel. Virgin Media. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. 3 weeks ago. We would like to show you a description here but the site won’t allow us. Your experience matters. on 08-11-2022 12:42. I have been waiting in all day for a new router to be delivered by Yodel. Head to our tracking page, enter your parcel number and see what options are available to you. Just another question. 3 weeks ago. News of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. There are two ways to return a parcel through Yodel. I've had to take another day o. 7 million in fiscal 2021, up from £9. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. Options. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Virgin Media 8JAV900094632961 Your return is on its way back to Virgin Media En Route Returned. My order was set for yesterday after agreeing to an early setup with virgin, yodel did not attempt to deliver, no card was left and i have - 5048059Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. on 22-04-2023 10:15. Re: Virgin parcel scam. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Hi all, I stayed home from work all day today on the assumption my QuickStart Kit was due to be delivered but unfortunately, that wasn't the case. If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. We would like to show you a description here but the site won’t allow us. Re: Yodel (oh god, no) email when. Browse Virgin Media Virgin Media Community. BlueLou. Being returned to Virgin Media. Receive a two-hour delivery window for every parcel delivered to a door. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. I signed up to Virgin broadband and was told my router would arrive on the 26th. Virgin Media. We would like to show you a description here but the site won’t allow us. I can't get through to Yodel to ask them to return it to VM. Processed at National Hub. ^TM” A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. Solved: Waited in all day for a booster supposedly to be deliver on Saturday. The earliest date for someone to pick up the hub was around 20th January. 09/11/23 18:12. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. ordered a new phone, yodel haven't delivered and no proof of postage. I tried to contact Yodel customer service. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to sender. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. Kit we want returned. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. It didn't arrive and the next. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Hello. Options. Call us from a textphone on 18001 0345 454 1111. Yodel say I have to speak to Virgin to get the package re sent. Being returned to Virgin Media. When your parcel is marked as "Delivered" by Yodel, your service will be automatically activated, which will generate and activate your billing cycle. We would like to show you a description here but the site won’t allow us. Options. GXO has collaborated with Virgin Media since 1999. true. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. 44pm and the parcel. ^SL”With the Yodel app you can. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Virgin Media deliver their routers via Yodel And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried. Wish Local. The note stated that they had left his. See where this Helpful Answer was posted. Now they have shifted the package JD0002230630967367 to the depot and asked me to coll. Do you agree with Yodel's 4-star rating? Check out what 444,445 people have written so far, and share your own experience. I'm a Very Insightful Person, I'm here to share knowledge. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. So far, the order has been stolen by Yodel’s driver. We would like to show you a description here but the site won’t allow us. TV, broadband and. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. | Read 413,941-413,960 Reviews out of 788,377 Mobile phone scam.